Bell + Dry Loop DSL Craziness

[chezmax]

So, I have dry loop DSL (DSL without phone service) with Bell, and submitted a move order online to tell them I was moving.

They called me back today to confirm, discovered I had dry loop, and told me he couldn't help me and transferred me to someone else to do my move request. Agent 2 told me he couldn't help, and transferred me again.

I'm now being transferred to the fifth agent...

Apparently Dry Loop is still enough of an oddity that no one seems to be able to help me.

[Edit: fifth agent couldn't help, transferred me to sixth agent, sixth agent is now transferring to seventh.]
[Edit: eighth...., and I think that's a call drop.]

[Edit:] Oh fuckpants. So, I called back and got through to someone who could actually do it. They informed me that there's still an active phone line there, and so couldn't process the move request. Well, no fuck! The previous owners still live there!!! You'd think this would be a fairly common occurrence.

Comments

[fweebles.livejournal.com]

I had a similar problem when we switched from Rogers to TekSavvy when we bought our house. Except the problem was that TekSavvy had asked Bell to do the dry loop, Bell said they'd done it, but they hadn't actually...done...anything.

And of course TekSavvy can't do anything except call Bell over and over and ask them to please hook the goddamn wires up right. Took like a week.

[beskippy.livejournal.com]

Funny, the EXACT SAME THING happened to my brother. Either someone at Bell or TekSavvy had screwed up the original request and had hooked up the DSL to the wrong account... and they only did it after being bugged about not having it connected on time in the first place.

I think it took my brother about 1.5-2 weeks to get it sorted out.

[lothaekor.livejournal.com]

Same thing happened to one of my co-workers, and she ended up canceling Teksavvy because of Bell's pain in the ass behaviour.

I suspect it's a tactic they use to try and convert users who don't know better.

But we must all worship the conglomerate of Bell Canada. They control the horizontal... They control the vertical... But not the diagonal! And that is where we will strike! BWAHAHAHAHA!

...um yeah. I'll go back in my corner now :P